Types of services

Navigating mental health resources and social services

Help networks

In Quebec, there is a great diversity of resources that coexist in three major systems that are often interconnected. The public health network offers a wide variety of medical and social forms of mental health assistance. There will be evaluation, treatment, a specialized mental health emergency, various approaches, social integration resources, specialized clinics on a specific mental health disorder, etc.

In the community network, subsidized in large part by the state and supported by their community, there are non-profit organizations specializing in mental health that offer various activities, programs and therapies to people who recognize that they are living with a social or mental health problem. Most of these organizations do not require a diagnosis to access what they offer. Many organizations are dedicated to parents and loved ones.

Other community organizations will offer help to people living with addiction or homelessness problems, many of whom are living with mental health problems. A large number of organizations are also involved in food assistance, housing, etc.

You will find more details on the community, public and private networks in the following pages.

What types of services are offered in the Integrated University Health and Social Services Centers – Integrated Health and Social Services Centers (CIUSSS-CISSSS)?

Throughout Quebec, the institutions of the health and social services network are grouped into 9 Integrated University Health and Social Services Centres (CIUSSS) and 13 Integrated Health and Social Services Centres (CISSS).

In a CIUSSS or CISSS, there are one or more hospital centres (CH), local community service centres (CLSC), long-term care centres (CHSLD), child and youth protection centres (CPEJ) and rehabilitation centres (CR), as well as various other resources.

Over the past ten years or so, the Ministère de la Santé et des Services sociaux has reorganized mental health services into three lines. It is described as follows: :

The first line

The first level of access to services is that of front-line services. Front-line services are universally accessible services that promote health, prevent disease and provide diagnostic, curative and rehabilitative services to the entire population. These services are intended to respond to common and varied health or social problems and must be offered close to people’s living environments.

Front-line mental health services are of two types: general services offered to the entire population and front-line services specifically designed for mental health.

Front-line services are offered by the CSSSs, medical clinics, family medicine groups (FMGs), psychologists in schools or private practice, and certain community organizations, and, for urgent cases, by hospitals. In the CSSSs, mental health teams, in close collaboration with professionals in their territory (physicians and psychosocial workers), particularly those in FMGs, will be able to treat the majority of people on the front line after they have been assessed at the access counter.

The second line

The second level of services is the second-line services that support the front-line services. With few exceptions, individuals accessing these services should have been referred to them by a front-line service provider.

Second-line services require specialized expertise. They must support front-line teams and treat people who cannot be adequately treated at this level.

Second-line services are offered by CSSSs, by certain community organizations and by all hospital centres that provide psychiatric services. According to the range of services in this action plan, second-line services are as follows: specialized assessment and treatment, hospitalization, and intensive follow-up.

They also include specialized support for children and youth.

The third line

The third level of access, supporting the first and second level, is that of third-line services. These services are offered in a limited number of locations and are accessible only to those who are referred from another level of service. They are intended for people with very complex health problems, whose prevalence is low, or whose complexity requires expertise that cannot be provided by second-line services.

Entry into the public network

There are different entry points to access help from the public mental health network.

Application to CLSC

The local community service centre (CLSC) receives people who come in and offers reception, evaluation, orientation and referral (AEOR) services. You can come without an appointment or call to make an appointment to ensure that you will be met when you arrive.

Mental Health Access Gateway (MHAG)

According to ministry policy, the kiosk is the primary gateway to mental health care and services. The guichet is generally one of the mental health professionals of the CISSS-CIUSSS who assesses the person’s needs so that the public network offers “the right service to the right person, by the right provider, at the right time, for the right duration and in the right place.. These services can be numerous.

The request for assessment may come from a family physician, a health and social services professional or an intervener from a community organization that has an agreement with the CISSS-CIUSSS.

Crisis and Emergency Centre

In several regions of Quebec, the CISSS-CIUSSS has two services to respond to certain very problematic situations: the psychiatric emergency in a hospital centre and the crisis centre housed in the community.

The crisis centre offers very short-term temporary accommodation to allow the person to get back on their feet and eventually resume their daily life in better conditions.

The Emergency Department will receive people who have major difficulties which, if not resolved, may lead to hospitalization.

Confidentiality

People close to you may want to contribute to the process leading up to the diagnosis or may want to know the diagnosis. Section 19 of the Act respecting health services and social services protects patient confidentiality (except in certain very specific situations):

A user’s record is confidential and no one may have access to it except with the consent of the user or the person who can give consent on his or her behalf.

In the Mental Health Action Plan 2015-2020, a clear distinction is made between listening to what those around the patient want to communicate and revealing the diagnosis when the patient wants to maintain confidentiality about his or her state of health.

Even today, despite the recognition of the importance of their role, members of the entourage of people with a mental disorder do not feel that they are participating to the extent of the responsibilities they assume. In the exercise of their accompanying role, family members are kept at a distance from the care team or workers, which makes it difficult to transmit information or observations that could be useful in assessing the clinical condition of the person receiving care. It seems that some caregivers refuse to listen to family and friends, a behaviour they justify by respecting confidentiality. However, listening in no way infringes on the rights of service users. In addition, the Code of Ethics of Québec Physicians, like that of other health professionals, refers to their obligation to collaborate with the patient’s family and friends or with any other person who shows a significant interest in the patient.

The involvement of family and friends contributes to reducing their psychological distress while reducing the number of relapses among people with mental illness. This involvement must be promoted and fostered in the institutions responsible for providing mental health care and services. To this end, caregivers must be made aware of the importance of the contribution of family and friends and informed of the various ways to foster and support their involvement, while respecting the expressed wishes of the person receiving care.

In addition, family and friends must be informed about the community resources available to them and be referred to them if necessary. Special attention must be given to children who have a parent (sometimes both) with a mental disorder so that these children receive adequate support and guidance.

Assistance offered in the public system

The CISSS-CIUSSS have a range of programs and services available to people living with a mental health problem or disorder. The following list is not exhaustive and some of the services are not available in all regions of Quebec. Programs and services are also sometimes offered by the network of community organizations specializing in mental health and, more rarely, by the private network.

Medication

In order to promote medical follow-up in the community of the person living with a stabilized mental health problem or disorder, a sponsoring psychiatrist advises general practitioners. The family physician can therefore adjust or renew medication if necessary or refer the person to resources that can help him or her.

Agreeing or not agreeing to take medication can become an important issue for the person who has been prescribed pills. Medication can totally or partially reduce the symptoms and effects of the mental health problem for many people. However, for some people, side effects are not always easy to control and the absence of initial symptoms may cause the person to stop taking the medication. Abruptly stopping medication can have serious consequences.

In the 1990s, a research team and community organizations developed an alternative approach to Medication Self-Management (MSM):

The goal of Medication Self-Management in Mental Health is to enable the person taking medication to move closer to a medication that is appropriate for him or her and that is part of a larger process of improvement, wellness and empowerment in his or her life. It involves access to all the necessary information regarding medication and alternatives.

The Mental Health Action Plan 2015-2020 also mentions this.

Psychotherapies

In front-line mental health services, very short-term psychotherapy services are offered, most of the time to accompany the person in his or her evolution in the face of the problem that brought him or her to consult. This could be individual, couple and family therapy. Information on the disease, its treatments, medication and self-management support on how to help oneself can also be offered.

The Ministère de la Santé et des Services sociaux is following the work done by the Institut national d’excellence en santé et en services sociaux (INESSS) on the various models for improving access to psychotherapy services and the funding modalities to be implemented for this purpose.

Hospitalization

Hospitalization is sometimes necessary to allow the person to recover sufficiently. To stabilize the person’s condition, in some situations medication may be used and time may be needed to see the positive or negative effects. A variety of therapeutic activities are offered to help the person begin or maintain recovery goals.

Outpatient Psychiatric Clinic

The Psychiatric Outpatient Clinic provides psychiatric assessments, consultations and follow-ups. It also handles more complex cases.

Support of varying intensity

Variable Intensity Support (VIS) is intended for people with severe mental health problems, but whose level of difficulty is generally less than that of the people targeted for intensive follow-up, although this does not exclude periods of great fragility. The clientele served has rehabilitation and support needs.

Intensive follow-up in the community

Intensive follow-up is intended for people with severe mental illness whose condition is unstable and fragile. This follow-up is a very structuring measure aimed at maintaining them in the community. This service is intended for clients with treatment, rehabilitation and support needs.

Residential service

Different types of transitional, medium or long-term accommodation may be offered to the person who does not have the autonomy to live alone or with a family. These may be supervised apartments, shared apartments or family-type or intermediate resources such as drop-in centres. Many accommodations are also offered by community organizations.

Specialized services

Some CISSS-CIUSSS offer specialized services around a theme. Here is an (incomplete) list of these services, which allows you to see the scope of the problems addressed:

Alzheimer’s and other forms of dementia

Intellectual disability with psychopathology

Depression

Gerontopsychiatry

Forensic Psychiatry

Perinatal Psychiatry

Psychiatry and addiction

Psychosomatic

Sleep

Anxiety and mood disorders (including bipolar disorder)

Eating disorders

Sexual Behavioural Disorders

Autism Spectrum Disorders

Psychotic disorders (including schizophrenia)

Relationship disorders

Severe personality disorders

Mobile Crisis Assessment Team

First Episode Psychotic Intervention Program (FEPIP)

Justice and Mental Health Support Program

Socio-Professional Integration Program

Homelessness and Mental Health Program

The CISSS-CIUSSS also offers specialized child psychiatry services that reach children with problems when they are identified at an early age.

What kinds of psychotherapy could help me?

There are many theoretical approaches to help people regain psychological well-being. Some are recognized while others are still being evaluated or have not proven their usefulness. We will come back to this a little later.

Psychotherapist

Above all, let’s look at people who call themselves psychotherapists, knowing that there are also impostors, people who improvise, incompetents, profiteers, people who believe that their personal experience applies to everyone…. In the media, there are sometimes tragic stories of vulnerable people who have been cheated in their search for help. An Act to amend the Professional Code and other legislative provisions in the field of mental health and human relations was adopted to clarify, as best as possible, the actions taken in various types of interventions in the mental health field. Thus, a person who claims to be a psychotherapist without being a psychologist or physician must hold a permit issued by the Ordre des psychologues recognizing his or her competence. The Regulation under the Professional Code clearly describes the criteria required to be qualified.

On the site of the Ordre des psychologues, the following definition of psychotherapy can be found:

“Psychological treatment for a mental disorder, behavioural disturbance or any other problem resulting in psychological suffering or distress that is intended to bring about significant changes in the client’s cognitive, emotional or behavioural functioning, interpersonal system, personality or health status. This treatment goes beyond helping to cope with common difficulties or providing advice or support. »

And to clarify roles, the regulations specify other types of intervention that may have a therapeutic impact but are not psychotherapy:

The accompaniment meeting aims to support the person through meetings, which may be regular or punctual, allowing the person to express himself or herself on his or her difficulties. In such a setting, the professional or intervener can provide advice or make recommendations.

The support intervention aims to support the person in order to maintain and consolidate what has been learned and adaptation strategies by targeting strengths and resources through regular or one-time meetings or activities. This intervention involves reassuring, giving advice and providing information related to the person’s condition or the situation being experienced.

Conjugal and family intervention aims to promote and support the optimal functioning of the couple or the family by means of interviews often involving all of its members. Its goal is to change elements of conjugal or family functioning that hinder the development of the couple or family members, or to offer help and advice in order to deal with everyday difficulties.

Psychological education aims at learning by informing and educating the person. It can be used at all stages of the care and service process. It involves the teaching of specific knowledge and skills aimed at maintaining and improving the person’s autonomy or health, in particular to prevent the appearance of health or social problems including mental disorders or deterioration of mental state.  For example, instruction may focus on the nature of physical or mental illness, its manifestations, its treatments, including the role that the person can play in maintaining or restoring his or her health, and also on stress management, relaxation or assertiveness techniques.

Rehabilitation aims to help the person cope with the symptoms of an illness or improve his or her skills. It is used, among other things, with people suffering from significant mental health problems in order to help them achieve an optimal degree of autonomy with a view to recovery. It can be used in the context of accompaniment or support meetings and include, for example, hallucination management and training in daily and social skills.

Clinical follow-up consists of meetings to update a disciplinary intervention plan. It is intended for the person who presents behavioural disturbances or any other problem leading to suffering or psychological distress or health problems including mental disorders. It may involve the contribution of various professionals or interveners grouped in interdisciplinary or multidisciplinary teams. This follow-up may be part of an intervention plan within the meaning of the Act respecting health services and social services (R.S.Q., c. S-4.2) or the Education Act (R.S.Q., c. I-13.3), take place in the context of support meetings or support interventions and may also involve rehabilitation or psychological education. It may also involve adjustment of pharmacotherapy.

Coaching aims at realizing the potential, through the development of talents, resources or skills of a person who is neither in distress nor suffering, but who expresses particular needs in terms of personal or professional fulfillment.

Crisis intervention consists of an immediate, brief and directive intervention that is modulated according to the type of crisis, the characteristics of the person and those of his or her entourage. It aims to stabilize the state of the person or his or her environment in relation to the crisis situation. This type of intervention may involve exploring the situation and estimating the possible consequences, for example, the potential for dangerousness, suicidal risk or risk of decompensation, defusing the situation, providing support, teaching coping strategies to deal with the situation experienced, and referring the person to the most appropriate services or care.

Quebec’s community, public and private mental health networks offer different means depending on the approaches, programs or activities offered to the person living with a mental health problem or disorder.

Finding psychotherapy

As for psychotherapy, the Ordre des psychologues has 8,734 members who work mainly in the private and public networks (health, school, legal, research and others). Of this group, 2,981 work exclusively in the private sector. In addition, members of the following professional orders may have applied for a psychotherapist’s permit:

There is also the Association des psychothérapeutes du Québec which can be a source for finding a licensed psychotherapist. When the Act to amend the Professional Code was adopted, a clause of acquired rights allowed persons who are not members of a professional order, while having demonstrated competence, to obtain the title of psychotherapist. His or her name will appear on the site of persons authorized by the Ordre des psychologues..

Access to psychotherapy in the community network is often free or, when there is a fee, it is modulated according to the person’s income. Few organizations offer therapy and they are in demand! Access to psychotherapy in the public network is free. Meetings are often limited to a short period of time. The ministry is studying the possibility of broadening access and the duration of psychotherapeutic approaches. The community and the public offer most of the other types of intervention mentioned above (accompaniment, support, etc.).

People who have access to health insurance with their employment can receive an amount for psychological assistance during a certain number of meetings. In large companies, there is sometimes support offered by the human resources department as part of employee assistance programs.

Ultimately, it will be meetings to be paid for with professional people (approximately $80 to $130, the amount can vary and is not regulated). The amounts paid will be eligible as medical expenses for tax deduction.

Therapeutic approaches

On the site of the Ordre des psychologues, you will find information on the four major schools of thought, which are called “theoretical orientations”.. These are four different ways of looking at psychotherapy, each of which is equally valid and effective. The majority of psychologists and psychotherapists are guided by principles from different orientations.

Cognitive-behavioural orientation is based on the idea that psychological difficulties are related to inappropriate thoughts or behaviours. The psychotherapist who adopts this approach uses different techniques and strategies to help his client change his behaviours, thoughts and emotions.

According to the existential-humanistic orientation, the human being has within him or herself the necessary resources to achieve self-fulfillment. The humanist psychotherapist seeks to help the person become aware of his or her difficulties, understand them and make his or her own decisions in order to act according to who he or she is and how he or she feels.

Strongly influenced by psychoanalysis and using the notion of the unconscious, the psychodynamic-analytical orientation establishes a link between the client’s current difficulties, past experiences and the repressed and unresolved conflicts of his or her personal history. The person is led to become aware of the influence of these conflicts on his functioning in order to understand them and gradually emerge from them.

In the systemic-interaction orientation, we consider that personal problems arise and are maintained because of the interaction between a person and his or her environment. The goal of systemic psychotherapy is to change the relationship between the person and his or her environment. It is therefore common for psychotherapists to meet with people who are significant to their clients.

Psychotherapists may also use a medium (painting, writing, an animal such as a horse, for example), offer group approaches, or specialize in particular problems or situations…

Regardless of the approaches and ways of doing things, the creation of a helping relationship presupposes that the person living with a mental health problem or disorder is able to feel confident with the professional offering his or her services. This trust is all the more important because psychotherapy requires efforts, sometimes difficult, to get the person being helped to change elements in his or her way of life.

Do you know the community mental health organizations in Quebec? 

There are approximately 420 organizations offering mental health programs, activities and resources in Quebec. There are also all the other community organizations in the health and social services sector (about 5,000) that provide services to many people living with mental health problems among the people who benefit from their services.

A study published in 2009 attempted to determine the types of organizations working in mental health:

Crisis, suicide prevention and listening centres serving all mental disorders

Support groups for families and relatives

Self-help groups where services are provided primarily by peers

Advocacy groups (at least one dedicated group per administrative region of Quebec)

Groups offering a living environment, whose activities take place on their premises at certain predetermined times.

Monitoring organizations in the community

Workplace integration organizations

Mental health promotion agencies providing services to the general population

Housing resources offering 24/7 services to their residents

In addition to the types listed, organizations should be added :

that offer psychotherapy,

that offer personal growth activities,

for ethnocultural communities,

that offer jobs,

that offer accommodation with its services 5 days a week or less,

That manage supervised or unsupervised housing with or without activities,

that offer programs, activities and resources according to the type of problem (schizophrenia, mood disorder, eating disorder, etc.) or solutions (voice listeners, peer helpers, etc.).

These types of organizations can be found in most regions of Quebec. Some organizations will combine several services. Most will also refer people to other places when their organization cannot meet the person’s needs. For many organizations, there is no requirement to know whether or not there is a mental health diagnosis. Often, it is enough for the person to acknowledge that he or she is experiencing problems.

To start a search, here are some groupings. Note that none of these groups reach all the organizations concerned since membership in these groups is free to each organization:

Community Mental Health Network COSME

http://cosme.ca/qui/

Regrouping of Alternative Mental Health Resources (RRASM)

http://www.rrasmq.com

Quebec Association of Mental Health Advocacy Groups

http://www.agidd.org

Quebec Association of Crisis Intervention Services(RESICQ)

https://www.centredecrise.ca

And :  Federation of organizations dedicated to the well-being of those around a person with mental illness.

https://www.avantdecraquer.com

Quebec Association of Suicide Prevention Centres (RCPSQ)

https://rcpsq.org

There are also regional groupings of community mental health organizations in several administrative regions of Quebec, in the form of a permanent organization or a more or less formal issue table.

Another source of information and assistance is Info-Social 811, which is a free and confidential telephone consultation service provided by the Ministère de la Santé et des Services sociaux. It can be described as follows: :

Dialing 811 allows you to quickly reach a professional in psychosocial intervention in the event of a psychosocial problem. The service is available 24 hours a day, 365 days a year. Anyone residing in Quebec can call Info-Social 811 for themselves or a loved one.

The professionals at Info-Social 811 give advice and can answer questions of a psychosocial nature. If necessary, they can also refer you to an appropriate resource in the health and social services network or a community resource.

Here are examples of situations where you can call Info-Social 811:

You are going through a situation that makes you feel anxious.

You are worried about a loved one.

You are experiencing difficulties in your family or relationship.

You are grieving.

You have questions about other situations or behaviours that worry you.